C100 Responsible Gaming — Play in Balance
C100 believes online entertainment should bring joy, not stress. This page provides guidance, self-exclusion tools, and support resources to help every user in Malaysia enjoy the platform in a healthy and responsible way.
C100's commitment to responsible gaming
As an entertainment platform serving users in Malaysia, c100 takes its social responsibility seriously. We believe every user deserves to enjoy their entertainment experience in an environment that is safe, transparent, and supportive of a positive life balance.
C100 does not encourage excessive gambling or the use of the platform as a source of income. Online entertainment should make up only a small part of your lifestyle — not something that interferes with your daily responsibilities, finances, or personal relationships.
We provide self-exclusion tools accessible through your account, and the c100 support team is ready to help if you feel your usage is starting to get out of hand.
How do you know when your gaming habits have become risky?
It can sometimes be difficult to recognise on your own when gaming habits have crossed a healthy line. Here are some warning signs to watch out for:
- Spending more than you can afford
- Borrowing money to play
- Neglecting bills or basic necessities
- Spending unplanned time playing
- Neglecting work or family
- Playing to "chase losses"
- Feeling anxious or restless when not playing
- Hiding or lying about gaming activity
- Playing as an escape from problems
- Family conflicts related to gaming
- Spending less time with loved ones
- Feeling guilty after playing
If you recognise two or more of the signs above in yourself, it is important to take proactive steps right away.
Setting time and budget limits — the most effective way to stay in control
One of the most effective strategies for keeping your platform usage healthy is to set clear limits before you start playing. c100 encourages all users to adopt the following practices:
- Set a fixed budget: Before logging in, decide how much MYR you are comfortable spending on entertainment in a week or a month. Treat this amount like a regular entertainment expense — not an investment or a source of income.
- Set a time limit: Decide in advance how long you will play in a single session. Use your phone's timer as a reminder. If a session runs long, take a break of at least 10–15 minutes every hour.
- Avoid playing when you are not in a stable emotional state: Avoid playing when you are feeling stressed, sad, angry, or under financial pressure. Decisions made in an emotional state tend to be less rational.
- Review your transaction history regularly: The c100 platform provides a complete transaction history within your account. Review these records regularly to monitor your spending habits.
Remember — money spent on entertainment is an amount you are prepared to lose without it affecting your daily life.
Self-exclusion tools available to c100 users
C100 offers several self-exclusion tools for users who want to manage their usage more effectively. These can be requested through your account settings or by contacting the support team:
Deposit Limit
You can set a daily, weekly, or monthly deposit limit in MYR on your account. Once a limit is in place, the c100 system will not allow deposits that exceed the specified amount within that period. Limits can be reduced immediately, but increasing them requires a waiting period to ensure the decision is made with careful consideration.
Cooling-Off Period
If you feel you need a temporary break, you can request a cooling-off period lasting anywhere from a few days to a few weeks. During this time, you will not be able to log in or make any transactions. This gives you the space to reflect and reset your perspective.
Self-Exclusion
For users who need a longer or permanent break, the self-exclusion feature allows you to close access to your account for an extended period. While the exclusion is active, the account cannot be accessed, and any request to reopen it will go through a thorough review process to protect user wellbeing.
To activate any of the above features, please contact the c100 support team at [email protected].
Protection of minors — a shared responsibility
The c100 platform is strictly for individuals aged 18 and above. c100 carries out age verification during registration and reserves the right to request proof of identity to confirm a user's age at any time.
As a parent or guardian, you play a key role in ensuring that children and teenagers in your care do not access this platform. Here are some steps you can take:
- Do not share your c100 account password or login details with anyone, including family members.
- Log out of your account after every session, especially on shared devices.
- Use parental control software on devices accessible to children to block access to gambling websites.
- Have open conversations with your children about the risks of gambling and the importance of responsible internet use.
If you suspect that someone under the age of 18 is using or has accessed the c100 platform, please report it to our support team immediately.
Life balance and when to seek professional help
Online gaming should be just one of many activities in a balanced life. Make sure you continue to spend quality time with family, pursue other hobbies, look after your physical and mental health, and meet your work and financial responsibilities.
If you or someone you know is struggling with a gambling problem, do not hesitate to seek help. Reaching out is a sign of strength, not weakness. Some steps you can take:
- Talk to a trusted family member or friend about your concerns.
- Reach out to a licensed counsellor or social worker in Malaysia for a confidential guidance session.
- Find out more through the Jabatan Kebajikan Masyarakat Malaysia or non-governmental organisations that specialise in addiction issues.
- Use the self-exclusion tools provided by c100 as your first step toward regaining control.
C100 also provides FAQ covering questions about responsible use and how to use the platform's self-exclusion tools. For immediate assistance, contact our support team at [email protected].
If you feel that your platform usage is starting to affect your daily life, finances, or relationships, please contact c100 support to activate self-exclusion controls or seek advice from a qualified mental health professional.