C100 Privacy Policy — Protecting Your Personal Information
This Privacy Policy explains how c100 collects, uses, stores and protects the personal information of users in Malaysia. We are committed to handling your data with transparency and accountability at all times.
Last updated: January 2026
What information does c100 collect?
When you register and use the c100 platform, we collect several categories of information to ensure a smooth, secure, and relevant experience for you.
- Account information: full name, date of birth, email address, phone number, username and password chosen during registration.
- Device and browser information: device type, operating system, IP address, browser type, access time, and pages visited on the platform.
- Payment information: payment method used (Touch 'n Go, FPX, DuitNow QR, local banks), transaction amounts in Ringgit Malaysia (RM), and deposit and withdrawal records. Full card numbers or bank account details are not stored in c100's systems.
- Cookie and tracking data: session cookies, user preference cookies, and platform usage analytics data collected automatically.
- Usage data: betting records, game history, active session duration, and interactions with platform features.
C100 only collects information necessary for the purposes stated in this policy and does not collect data beyond those requirements.
How is your information used?
All information collected by c100 is used solely for legitimate purposes related to the operation of the platform. The primary purposes for data use include:
- Processing account registration, login and user identity verification.
- All deposits, withdrawals and financial transactions in RM are processed securely.
- Monitoring and improving the user experience on the platform, including recommending relevant content.
- Sending account-related notifications, platform updates or offers relevant to your activity.
- Detecting and preventing fraud, account abuse and activities that violate our terms of service.
- Complying with legal requirements or directions from relevant authorities.
C100 will not use your data for third-party advertising purposes without your explicit consent.
Cookies and tracking — how do they work on this platform?
The c100 platform uses cookies to enhance your browsing experience. Cookies are small data files stored on your device when you access a website. There are several types of cookies used:
Used to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
Saves your language, layout and display preferences so you don't have to reconfigure them every time.
Helps us understand how users interact with the platform for continuous improvement purposes.
Used to detect suspicious activity and protect your account from unauthorised access.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the full functionality of the c100 platform.
Data storage, security and third-party sharing
Data Storage and Security
All personal data of c100 users is stored on servers protected with industry-standard encryption. Access to this data is restricted to staff who require it to carry out their duties. c100 uses HTTPS protocols to ensure that all data transmitted between your browser and our servers cannot be intercepted by unauthorised parties.
While we take reasonable security measures, no online system can be fully guaranteed to be secure. Users are advised to keep their account passwords safe and not share their login credentials with anyone.
Third-Party Sharing
C100 does not sell, rent or share users' personal information with third parties for commercial purposes without your consent. Information may only be shared in the following limited circumstances:
- Payment service providers used to process your RM transactions — only the data necessary for transaction verification is shared.
- Legal or regulatory authorities where c100 is required to do so by court order or applicable Malaysian law.
- Third-party technical service providers that support platform operations, bound by confidentiality agreements.
User rights regarding their personal data
As a c100 platform user, you have the following rights regarding the personal data we hold:
- Right to Access: You have the right to request a copy of the personal data we hold about you at any time.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and personal data, subject to minimum data retention requirements mandated by law or for the purpose of settling any outstanding transactions.
- Right to Object: You have the right to object to the processing of your data for certain purposes, including direct marketing.
- Right to Portability: You may request your data in a machine-readable format for the purpose of transferring it to another service provider.
To exercise any of the rights above, please contact the c100 support team at [email protected]. We will process your request within a reasonable timeframe, not exceeding 30 days from the date of receipt.
Policy updates and how to contact us
Changes to This Privacy Policy
C100 reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or platform improvements. Users will be notified of any material changes via an in-platform notice or email at least seven days before the changes take effect. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how c100 handles your personal data, please contact us at:
- Support email: [email protected]
- Live chat on the platform (available after logging in)
You may also refer to the FAQ our FAQ for answers to common questions about privacy and account security. For more specific issues, our team is ready to assist in Bahasa Melayu.
C100's Privacy Policy is governed by Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to full compliance with all applicable legal requirements to protect the rights of users in Malaysia.